Frequently Asked Questions
Everything you need to know about ordering with Wooter; from design and pricing to production and delivery.
About Wooter
What is Wooter?
Wooter is an all-in-one solution for sports teams and leagues. You get custom uniforms plus a software platform to manage rosters and orders in one place, from design to delivery. Founded in June 2014 in New York City, Wooter was built to make uniforms and league operations simpler, faster, and more organized.
Is Wooter just a custom uniform company, or is there more to it?
There’s more. Wooter does the uniforms, then backs it with a platform built for teams and leagues so you can manage rosters and ordering without spreadsheets and chaos. You get a smoother workflow, fewer mistakes, and a process designed around how sports programs actually run.
Who is Wooter built for?
What makes Wooter different from other custom uniform companies?
Wooter combines two things most vendors split apart:
- Custom uniforms (fully personalized)
- A platform to manage rosters + orders in one place
You also get free custom mockups before you order, so you can approve the look before production starts.
Are Wooter uniforms good quality? What do customers say?
Wooter produces fully sublimated uniforms, meaning designs are embedded directly into the fabric, not printed on top. This delivers vibrant colors that won’t crack, peel, or fade, even after 50+ washes. You can also browse our custom uniform gallery that highlights what teams value most: customization, color accuracy, and reorders.
What sports does Wooter make uniforms for?
Wooter designs custom uniforms across a wide range of sports including basketball, football, soccer, baseball, softball, esports, and more. The platform is built to support both traditional team sports and emerging formats.
Does Wooter only sell uniforms?
No. Along with game uniforms, Wooter also offers warmups, hoodies, shooting shirts, fan apparel, and other team gear so programs can outfit players and supporters in one place.
Is Wooter a long-term partner or one-time vendor?
Wooter is built for long-term partnerships, helping programs reorder, scale, and manage uniforms season after season.
Ordering Process & Minimums
How does the Wooter uniform ordering process work from start to finish?
Wooter keeps it simple: design → approve → submit sizes → pay → produce → ship.
Production starts only after three things are done: final design approval, accurate sizes, and full payment.
You get a structured process that helps prevent the usual last-minute mistakes.
Is there a minimum order quantity?
Minimums vary by product and order type. The fastest way to get an exact answer is to share what you’re ordering (sport + items + quantity) and confirm the MOQ during your quote.
Can I order just one jersey for a replacement or late sign-up?
Often yes, especially if your design is already set and you’re placing a follow-up order. Share what you need and your timeline so Wooter can confirm the best path to match your team’s existing look.
Can players or parents order and pay individually instead of the coach collecting money?
Yes. Wooter supports online store-style ordering where you share a link and people order directly. This reduces payment chasing and keeps ordering details cleaner for your program.
What happens if some players don’t order by the deadline?
Move forward with the main order, then handle late players with a follow-up order. Wooter’s ordering guidance recommends planning for extras early to reduce last-minute stress.
Sizing, Design & Approval Process
Where can I find Wooter size charts?
Sizing details are tied to the specific product you’re ordering. Always use the chart for that exact item, since fits vary by sport and uniform type.
Does Wooter have sport-specific size charts?
Yes. Different sports and uniform cuts fit differently, so sport-specific sizing matters. Measure players before you submit final sizes to avoid preventable issues.
What should I do if a player is between two sizes?
Measure first. If someone is between sizes, choose the option that supports movement and comfort, especially for youth players who may grow during the season.
Will I see a mockup before uniforms go into production?
Yes. Wooter provides mockups so you can review and approve the design before production. Treat this as your final checkpoint for spelling, colors, and placement.
What if we approve the mockup and later realize something looks off?
Review carefully before approval. Production starts after approval + sizes + payment, so catching issues early matters. Double-check names, numbers, logos, and color choices before you greenlight.
Do Wooter uniforms shrink or fade over time?
Wooter uniforms use full sublimation, embedding colors directly into the fabric instead of printing on top. This results in long-lasting color and minimal shrinkage when cared for properly. Wash cold and hang dry or use low heat to keep uniforms looking game-ready through repeated wear and washing.
Does Wooter offer youth sizes and women’s cuts?
Yes. Wooter offers both youth and adult sizing, and many products are available in women’s or tailored fits depending on the sport and item.
Can I upload my own logo?
Yes. You can upload your own logo files during the design process. If needed, Wooter’s design team can also help clean up or adjust artwork for production.
What file types are best for logos?
High-resolution artwork works best. Vector files like AI, EPS, or PDF are ideal, but high-quality PNGs can also be used in many cases.
How many design revisions are allowed?
Wooter allows multiple design revisions during the mockup phase to make sure the final look is right before production begins.
Team Stores & Online Ordering Tools
What is a Wooter team store and how does it work?
A team store is a simple online ordering setup. You share a link, people order directly, and your program avoids messy manual collection.
What is a Wooter Fan Shop and how is it different from a team store?
Fan Shops are built for supporters and fundraising. Wooter positions them as free to launch, print-to-order (no inventory), and designed to help programs sell custom gear to fans.
How does Wooter’s platform help coaches and league administrators?
Can multiple teams or seasons be managed in one system?
Yes. Wooter positions the platform for leagues and organizations—not just single teams—so you can run repeatable ordering workflows across teams and seasons.
What if parents make mistakes when entering names or numbers?
Prevent mistakes by setting clear deadlines and reviewing details before production begins. Approval is the moment you lock the final version, so review spelling, numbers, and placement carefully.
Can I fundraise through my team store or fan shop?
Yes. Wooter positions Fan Shops as a fundraising tool where programs earn commission on sales while Wooter handles production and delivery.
Can different players have different names and numbers?
Yes. Each uniform can be personalized with individual player names and numbers as part of the same team order.
Production & Quality
How long does it take Wooter to produce custom uniforms?
Wooter’s ordering guide lists standard production as 20–25 business days after design approval, accurate sizing, and payment are complete. Shipping time is additional, so plan ahead.
Does Wooter offer rush production?
Yes. Wooter states rush orders can be completed in 10 business days for an additional 25% rush charge (per the ordering guide).
What is sublimation printing, and why does Wooter use it?
Sublimation printing embeds the design directly into the fabric instead of printing it on top. This allows for full-color customization and helps uniforms maintain their look without common issues like cracking or peeling. It’s the preferred method Wooter uses to deliver detailed, durable designs across custom uniforms.
How do I care for sublimated uniforms to make them last?
Keep it simple: wash cold, avoid harsh chemicals, and air dry or use low heat. Good care helps uniforms keep their look and fit longer.
What if we’re on a tight deadline or already behind schedule?
Communicate your deadline early. The fastest path is locking the three production triggers quickly: approve the design, finalize sizes, and complete payment. If needed, ask about rush options.
Are Wooter uniforms game-legal?
Wooter designs uniforms to meet common league requirements, but teams should always confirm specific rules for their league or governing body before final approval.
Does Wooter offer embroidery as well as print?
Yes. While most uniforms use sublimation, embroidery is available for certain items like hats, polos, and outerwear depending on the product.
Shipping & Delivery
How are orders shipped, and can I track delivery?
Wooter provides tracking and shares your tracking number once your order ships. They also publish shipping timelines by method (standard, express, international).
Does Wooter ship internationally?
Yes. Wooter ships worldwide across its store ecosystem and team-store experiences. International timelines vary by destination.
What if an item is damaged, incorrect, or missing when it arrives?
Contact support as soon as you notice the issue and include photos and order details. The faster you report it, the faster it can be reviewed and resolved.
What’s Wooter’s return and exchange policy?
Because uniforms are custom-made, return and exchange options depend on the order type and the issue. Review mockups, names, numbers, and sizes carefully before production begins. If something arrives incorrect, damaged, or missing, contact support right away with photos and your order details.
Who pays customs and duties for international orders?
For international orders, customs duties and import taxes depend on the destination country. Buyers should review local regulations and confirm details during ordering.
Pricing & Payment
How does Wooter pricing work for teams and leagues?
Pricing depends on sport, items, materials, and quantity. Wooter pushes a quote-first workflow so you can confirm details and pricing before production.
How much do custom uniforms typically cost?
Costs depend on the sport, items, and quantity. You can see starting prices on select product listings, then lock your exact total with a quote based on your roster and item list.
Are there volume discounts for large orders?
Large programs should request pricing based on total volume across teams and seasons. The cleanest way to confirm discount structure is a quote for your full program size.
Can leagues pay centrally instead of individual payments?
Yes. Wooter supports organization-style ordering and also supports store-style ordering via shareable links (useful when families buy directly).
Does Wooter work with schools, colleges, and youth leagues?
Yes. Wooter works with schools, colleges, youth leagues, recreational programs, and competitive organizations at multiple levels.
What if our budget is tight and we need affordable team uniforms?
If your budget is tight, start with core game-day pieces first and keep optional add-ons separate. Share your target budget and roster size during your quote so the team can recommend the best-value package.
Still need help?
Send your question and your order details. Our team can point you to the fastest next step.
📞 (347) 850-2720 | 📧 support@wooterapparel.com